Syllabus
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Course Code: CC-BHMCT-11 Course Name: B) Front Office Operations - III ( Practical) |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 | Hands on practical of computer application on software, students should be able to: - Register- in a reservation - Register an arrival - Amend a reservation - Cancel a reservation - Post a charge - Make a group reservation - Make a folio - Make a room change - Show a departure/ checkout - Print a folio - Print reports such as expected arrivals and departure for the day. |
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| 2 | Develop an understanding about requirements of different guests, with children, business travellers, single woman traveller, differently abled travellers and acquaint the learners with procedures like expression about sharing of hotel services and facilities to guests, employees as brand ambassadors of hotels, managing guest interactions effectively. | |
| 3 | Familiarization with first aid kit and its contents. | |
| 4 | Role play: In reference to the theory syllabus: - Problem handling on different problems/situations. - GRE - Lobby Manager - Bell Captain - Bell Boys- luggage handling - Concierge and Car Valet |
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