Syllabus
|
Course Code: CC-BHMCT-15 Course Name: B) Accommodation Management – I (Practical) |
||
| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
|---|---|---|
| 1 | Guest room inspection | |
| 2 | Understanding different checklist and records. | |
| 3 | Understanding Personal Hygiene Grooming Standards | |
| 4 | Understanding layout and structure of housekeeping. | |
| 5 | Cleaning of various public and back areas. | |
| 6 | Familiarization with equipment and tools | |
| 7 | DO‟S and Don‟ts for new entrants/employees in the front office | |
| 8 | Hotel terminology. | |
| 9 | Guest handling, Guest request, Guest complaints | |
| 10 | Standard operating procedure- skill oriented task (e.g. cleaning and polishing glass, brass etc) | |
