Learning Management System

Kurukshetra University, Kurukshetra

Syllabus

Course Code: CC-BHMCT-3    Course Name: B) Front Office Operations - I ( Practical)

MODULE NO / UNIT COURSE SYLLABUS CONTENTS OF MODULE NOTES
1
  • Preparation and study of countries, capitals, flags and currencies in terms of tourist arrival.
  • Get familiarize with airports and airport codes, major airlines in terms of tourist arrivals.
  • Understanding Personal Hygiene Grooming Standards
  • Understanding Layouts of Front Office department.
  • Identification of Front Office equipment and furniture.
  • DO’S and Don’ts for new entrants/employees in the front office
  • Basic front office terminology.
  • Role play in reference to the theory syllabus
    • Check-in Procedure
    • Receiving at the porch
    • Bell Desk functions
    • Concierge
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