Syllabus
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Course Code: CC-BHMCT-7 Course Name: B) Front Office Operations - II (Practical) |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 | Identification and familiarization with front desk equipment and Performa’s. | |
| 2 | Forms and Formats - Guest registration form - Reservation forms - Amended Reservation - Cancelled Reservation - Crew/Group - A&D Register - Bell desk registers - C-Form |
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| 3 | Skill to handle front desk operations i.e. guest reservations, guest arrival (FIT and groups) including baggage handling. | |
| 4 | Skills to handle to telephones at the reception- receive/ record messages. | |
| 5 | Skills to handle guest departure (fits and groups). | |
| 6 | Role play: - Reservation Procedure - Pre-registration and registration procedure - At the porch, Guest driving in Doorman opening the door and saluting guest; Calling bell boy. - At the Front Desk: Guest arriving; greeting & offering welcome drink and guest interactions. |
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