Syllabus
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Course Code: DSC-MHMCT-1 Course Name: Introduction to Hotel Industry |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 | INTRODUCTION TO HOTEL INDUSTRY • Introduction, definition, origin and importance of hospitality industry. A brief history of hotels – India & Abroad • Classification of hotels based on – Location, Size, Type of guest, Length of stay of guest. Ownership basis- Independent Hotels, Affiliation and Accreditation. Ownership basis- Management contracts, Franchise, Chain Hotels. Vacation ownership/Time share and Condominium Hotels with examples of hotel groups involved in this business concept • On the Basis of Star Grading- Star ratings and Heritage Classifications, Government’s Classification Committee adopted in India, Basis on which Star ratings are granted along with the Performa of Star Classification. • OVERVIEW OF OTHER CONCEPTS- Spa, Boutique hotels, All Suite, Budget Hotels, Green Hotels, Ecotels etc. • Major hotel chains. |
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| 2 | INTRODUCTION TO HOTEL DEPARTMENTS • Introduction to front of house areas and Back of house areas of Hotel. Organizational structure of star categorized hotels. • Organisational Structure, functions and sections of Front Office, Housekeeping, F & B Service, F & B Production departments. • Functions of ancillary departments- Engineering & Maintenance Department, Human Resource Department, Finance Department, Accounts Department, Marketing & Sales Department, and Material Management & Purchasing Department. • Job analysis of major position (Room Division and F & B Department) • Inter departmental Communication. |
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| 3 | GUEST ROOM & PUBLIC AREA FACILITIES • Types of rooms • Meal Plans (AP, MAP, CP, and EP). • Room Status Terminology • Standard layout (single, double, twin, suite rooms) • Smoking, Non Smoking & Barrier free rooms • Room Facilities and Room Supplies for standard rooms and VIP guest rooms. • Room Tariff • Public Area Facilities. |
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| 4 | IMPRESSION MANAGEMENT • Attribute to work in hotel industry • Importance of looking presentable & attractive Right dressing & make-up, Hair & inner-glow Poise & Posture Eye-Contact & body language Physical fitness Appearance Speech-vocabulary, pronunciation, diction, voice tone, clarity Body language-verbal, non-verbal, postures, eye-contact etc Emerging trends, latest developments and future of hotel industry. |
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