Syllabus
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Course Code: CC- MHMCT-2 Course Name: A) Housekeeping Operations ( Theory) |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 | MANAGING HOUSEKEEPING OPERATIONS • Role of Housekeeping in Guest Satisfaction and Repeat Business. • Calculating standard time taken for performing tasks – productivity standards • Frequency schedules • Job Allocation • Work Schedules • Duty rosters • Work study • Ergonomics in housekeeping |
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| 2 | CLEANING ORGANISATION AND ROUTINE SYSTEMS OF HOUSE KEEPING DEPARTMENT • Principles of cleaning • hygiene and safety factors in cleaning • Methods of organising cleaning • Frequency of cleaning daily, periodic, special Furniture/ Fixtures/ Reporting Staff placement • Room Occupancy Report • Guest Room Inspection • Entering Checklists, Floor Register Work Orders, Log Sheet. • Lost and Found Register and Enquiry File • Maid’s Report and Housekeeper’s Report • Handover Records • Guest’s Special Requests Register • Record of Special Cleaning • Call Register • VIP Lists • Handling over at end of the shift |
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| 3 | LINEN ROOM MANAGEMENT • Activities of the linen room • Location, planning and layout of the linen room • Linen items used in the hotel • Selection criteria for various linen items • Calculation of linen requirements • Purchase of linen • Linen cycle and linen control • Daily routine control of linen procedures and records • Stocktaking procedures and records • Recycling of discarded linen • The importance of providing uniforms to staff • Selection and design of uniforms • Issuing and exchange of uniforms Procedures and records • Planning the layout of the uniform room • Activities of the sewing sections • Areas and equipment to be provided |
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| 4 | HANDLING EMERGENCY SITUATIONS AND TRENDS • Safety awareness and accident prevention –Procedure to be followed in the event of an accident. • Illness and First Aid procedures to combat the illness • Death of a guest • Fire Safety – detection and fire-fighting Procedure to be followed in the event of fire. • Dealing with emergency situations – bomb threats, natural disasters, etc. • Waste disposal • Related Case Studies • Trends in Housekeeping and front office operations |
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