Syllabus
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Course Code: CC- MHMCT-1 Course Name: B) Front Office Operations (Practical) |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
|---|---|---|
| 1 | Grooming Standards of front office personnel | |
| 2 | Attributes and qualities of for new entrants/employees in the front office | |
| 3 | Basic front office terminology. | |
| 4 | Forms and Formats | |
| 5 | Skills to handle telephones | |
| 6 | Handling various category of guests, with children, business travellers, single woman traveller, differently abled travellers | |
| 7 | Familiarization with first aid kit and its contents. | |
