Syllabus
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Course Code: CC- MHMCT-1 Course Name: A) Front Office Operations (Theory) |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 | Hotel Front Office: Introduction, importance in hotel, Layout of the front office department Guest Cycle: Pre-Arrival, Arrival, Occupancy, Departure, Post Departure. Room tariff and room rates. |
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| 2 | Role and function: Reception, reservation, registration and method of payment Handling Various: Complaints and emergency situations Keys and key control: Types of keys, handling guestroom keys and its control |
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| 3 | Guest Departure and Guest Accounting: Folio, Ledgers, settlement of accounts, handling vouchers, Express check out and group departures, Message and left luggage handling procedure Cash and Credit Control |
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| 4 | Front Office Cashier Role of the Front desk cashier, Importance of front office cash, Duties and responsibilities of front desk cashier. Night Auditing: Introduction, Objective, functions and job description of Night Auditor, Night Audit process, Preparing night audit reports. |
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