Syllabus
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Course Code: CC- BHMCT-4 Course Name: A) Housekeeping Operations – I (Theory) |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 | MEANING, IMPORTANCE AND ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT Introduction: Meaning and definition and Importance of Housekeeping department Role of Housekeeping in Guest Satisfaction and Repeat Business Hierarchy of Housekeeping Department in small, medium, large and chain hotels Identifying Housekeeping Responsibilities Personality Traits of housekeeping Management Personnel. Duties and Responsibilities of Housekeeping staff Layout of the Housekeeping Department |
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| 2 | ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT Functions of Control Desk and its importance • Room Occupancy Report • Guest Room Inspection • Entering Checklists, Floor Register, Work Orders, Log Sheet. • Lost and Found Register and Enquiry File • Maid’s Report and Housekeeper’s Report • Handover Records • Reporting Staff placement • Guest’s Special Requests Register • Record of Special Cleaning Call Register • VIP Lists Interdepartmental relationship with Front Office, Maintenance, Security, Stores, Accounts, Personnel |
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| 3 | ROOM LAYOUT Types of Guest Room Layout of guest room Difference between Standard room and VIP Room Guest Room Supplies Use of Computers in House Keeping department Functions of Housekeeping in other industries Hospital, Airlines, Cruise, Multiplexes etc. |
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| 4 | CLEANING ORGANISATION Principles of cleaning, hygiene and safety factors in cleaning Methods of organising cleaning Frequency of cleaning daily, periodic, special, Deep Cleaning Design features that simplify cleaning Cleaning Equipment (Mechanical/Manual) Characteristics of Good equipment Care, Storage, and Maintenance and control of equipment |
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