Syllabus
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Course Code: POM-302 Course Name: Specialisation- F: PRODUCTION AND OPERATIONS MANAGEMENT - Total Quality Management |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 |
Quality Philosophies Concept of Quality, Quality as the basis of market competition, Historical review, Quality philosophy of Deming, Juran, crossby etc., Obstacles, Integrating productivity and Quality. Organization of Quality, Quality council, Total Quality Culture, Quality leadership, Quality awards, Total employee involvement, Quality circles, Attitude of top management, executives and workers, Operators responsibility of Quality, causes of operator's errors, Motivation. Introduction to TQM, Models for TQM. TQM implementation, Advantages of TQM, Obstacles to TQM, TQM in service sector. Concepts of Quality function deployment, cause and effect diagram, SWOT analysis, Continuous improvement, PDCA cycle, Supplier partnership, Supplier certification, Pareto diagram, Scalier diagram, Benchmarking, Taquchi's Quality Engineering, Failure mode and effect analysis, Total productive maintenance, Quality management, SQC, SPC.DPR, Kaizen, Six sigma concept. Quality Systems: Introduction to ISO 9000 series of standards, other quality systems, Implementation, Documentation, Internal audits', Registration, Closing Comments. Beyond ISO 9000 horizon, Introduction to ISO 14000, Series standards, Concepts of ISO 14001, EMS Benefits, ISO 1001110014, Quality Audit. |
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