Syllabus
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Course Code: IT-306 Course Name: Specialisation – E: INFORMATION TECHNOLOGY - Knowledge Management Systems |
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| MODULE NO / UNIT | COURSE SYLLABUS CONTENTS OF MODULE | NOTES |
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| 1 | Basic concept of knowledge, intelligence and experience; information and knowledge, types of knowledge, implications of knowledge management, knowledge management life cycle. Knowledge creation; capturing tacit information, expert evaluation, fuzzy reasoning, interviews, onsite observations, brainstorming, protocol analysis, consensus decision making, Nominal Group Technique, Delphi method, concept mapping, black boarding, Knowledge codification. Quality Assurance; knowledge testing, Logical testing, User acceptance testing; knowledge system deployment; post implementation review. Knowledge transfer: prerequisites, methods and strategies; Role of internet in Knowledge transfer, knowledge management portals, Ethical, legal and managerial issues in knowledge management. |
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